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MILE[21]

RETURNS & REFUNDS

30-day money-back guarantee. No questions asked.

THE MILE 21 GUARANTEE

We're confident Mile 21 will help you run better. But if it doesn't work for you—for any reason—we'll give you a full refund within 30 days of purchase. No hoops. No hassle. No awkward questions.

RETURN POLICY

1

30-Day Window

You have 30 days from the delivery date to request a return or refund.

2

Opened or Unopened

We accept returns on both opened and unopened products. We'd rather you try it and know it's not for you than never try it at all.

3

Full Refund

We refund your full purchase price. Original shipping costs are non-refundable unless we made an error.

HOW TO REQUEST A RETURN

  1. Email us at returns@mile21.com
    Include your order number and reason for return (optional but helpful).
  2. Receive your return label
    We'll email you a prepaid return shipping label within 24 hours.
  3. Ship it back
    Drop off your package at any USPS location. No need for original packaging.
  4. Get refunded
    Once we receive your return, we'll process your refund within 3-5 business days.

EXCHANGES

Need a different product or quantity? We're happy to help with exchanges. Contact us at support@mile21.com and we'll arrange a swap.

DAMAGED OR INCORRECT ORDERS

If your order arrived damaged or we sent the wrong item, we'll make it right immediately:

  • Free replacement shipped priority
  • No need to return the damaged item
  • Full refund option if you prefer

Just email support@mile21.com with photos of the issue and your order number.

A Note on Trust

We believe in our product and we believe in treating you right. If Mile 21 doesn't work for you, we want to know—and we want you to feel good about trying it. That's why our guarantee exists.