PRIVACY POLICY

1. INFORMATION WE COLLECT

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Create an account or place an order
• Subscribe to our newsletter
• Contact us with inquiries or feedback
• Participate in promotions or surveys

This information may include:

• Name and email address
• Billing and shipping address
• Phone number
• Payment information (processed securely by our payment provider)
• Order history and preferences

Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website or source
• Geographic location (country/region level)

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website, products, and services
• Analyze usage patterns and trends
• Prevent fraud and maintain security
• Comply with legal obligations

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us:

• Remember your preferences and cart contents
• Understand how you use our Site (via PostHog)
• Deliver relevant advertising
• Analyze Site performance

We use PostHog to analyze how visitors interact with our Site. PostHog uses cookies and other tracking technologies to collect information such as your IP address, browser type, device information, and pages visited. This data helps us improve the user experience and optimize our services. For more information on PostHog's privacy practices, please visit the PostHog Privacy Policy.

You can control cookies through your browser settings. Note that disabling cookies may affect Site functionality.

4. SHARING YOUR INFORMATION

We do not sell your personal information. We may share your information with:

• Service Providers: Companies that help us operate our business (payment processors, shipping carriers, email services, analytics providers)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing (PCI-DSS compliant)
• Regular security assessments
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Object to certain processing of your data
• Request data portability

To exercise these rights, contact us at privacy@mile21.com.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Processing orders and maintaining order history
• Providing customer support
• Complying with legal and regulatory requirements
• Resolving disputes

8. CHILDREN'S PRIVACY

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete that information promptly.

9. CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information
• Access your personal information
• Request deletion of your personal information
• Not be discriminated against for exercising your rights

We do not sell personal information as defined by the CCPA.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us at: