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MILE[21]

ACCESSIBILITY STATEMENT

Our commitment to digital inclusion.

Mile 21 Labs is committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

OUR COMMITMENT

We strive to ensure that our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

ACCESSIBILITY FEATURES

We have implemented the following features to support accessibility:

  • Keyboard Navigation: All interactive elements can be accessed using a keyboard alone
  • Screen Reader Compatibility: Our site is designed to work with popular screen readers
  • Alternative Text: Images include descriptive alt text for screen reader users
  • Color Contrast: Text and interactive elements meet minimum contrast ratios
  • Resizable Text: Text can be resized up to 200% without loss of functionality
  • Focus Indicators: Clear visual indicators show which element has keyboard focus
  • Semantic HTML: Proper heading structure and landmark regions for easy navigation
  • Form Labels: All form inputs have associated labels for clarity

ASSISTIVE TECHNOLOGIES

Our website is designed to be compatible with the following assistive technologies:

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation
  • Switch devices

BROWSER COMPATIBILITY

For the best experience, we recommend using the latest versions of:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge

KNOWN LIMITATIONS

While we strive for full accessibility, some content may have limitations:

  • Some older PDF documents may not be fully accessible; we are working to remediate these
  • Third-party content or embedded widgets may have their own accessibility limitations
  • Some complex interactive features may require additional improvements

We are actively working to address these issues and improve accessibility across our site.

FEEDBACK AND ASSISTANCE

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Accessibility Feedback

Email: accessibility@mile21.com

Please include the following in your message:

  • The page URL where you encountered the issue
  • A description of the accessibility barrier
  • The assistive technology you were using (if applicable)

We aim to respond to accessibility feedback within 5 business days.

ALTERNATIVE ACCESS

If you are unable to access any content or feature on our website, please contact us and we will work to provide the information in an alternative format or assist you in completing your purchase.

You can reach our customer support team at:

ONGOING EFFORTS

Our accessibility efforts include:

  • Regular accessibility audits and testing
  • Training for our development and content teams
  • Including accessibility in our design and development processes
  • Monitoring for accessibility issues and addressing them promptly

Last Updated

This accessibility statement was last updated on January 1, 2025.